Contact us

We aim to constantly improve our services and any feedback you send us will help us to do that. We aim to respond to your comments within 20 working days.

Comments and suggestions

Equally, if you have any suggestions about how we might improve our service generally, we will be happy to listen. Use our General Enquiries Form, or contact us by mail, telephone or fax (details below). For comments regarding this website, please use the Website Feedback Form.

General enquiries

For general enquiries about NSS, please use one of our online forms to contact us.

General enquiries form
Website feedback form
Complaints procedure

Or contact us at:

National Services Scotland
Gyle Square
1 South Gyle Crescent
Edinburgh
EH12 9EB
telephone - 0131 275 6000
fax - 0131 275 7500
e-mail - NSS.Communications@nhs.net

RNID Typetalk - please prefix all telephone numbers with 18001

Frequently asked healthcare questions (NHS)

If you have an enquiry about your healthcare please contact your local NHS Board or visit NHS24.

If you are seeking guidance on access to healthcare as an overseas visitor to Scotland, detailed guidance is provided by the Scottish Government.

We do not provide direct frontline patient care. However, from time to time we receive enquiries about the NHS and healthcare provision in Scotland and the UK. To help direct queries we have brought together the most common questions, and their answers (FAQs), to help you locate the information you are looking for.

Location maps

Get a location map of NSS Headquarters, Gyle Square or find other NSS Division locations.

Scotland's Patient Experience Programme

On the Better Together - Scotland's Patient Experience Programme website you can share stories about your experience of NHS Scotland. Information will be sent to the relevant Health Board so that they can use it to build on things that are working and improve those that aren't. You can also read others' experience of conditions, services or the NHS in Scotland.

Divisional contacts and locations

Divisional addresses and locations are available on Our Services page.